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Lemieux Library

Library and Learning Commons Services Update - Fall 2020

FAQ - Building/Hours Questions

Building Access:

  • Is the Library open?  
    • The Lemieux Library and McGoldrick Learning Commons building is closed as of noon Friday, March 20th, 2020.  Please see our Services Update for additional information on hours, operations, and services.
  • Are the 24 hour spaces still open?
    • As of 3/25/20, our 24 hour spaces are closed, consistent with Gov. Inslee's Executive Order 20-25, “Stay Home – Stay Healthy”.
  • Are the 24 hour spaces and bathrooms being cleaned?
    • Seattle University is committed to the safety of our public spaces, and the 24/7 areas will remain on a nightly cleaning schedule, weekly, from Sunday through Thursday.  On Friday and Saturday, Facilities will focus primarily on deep cleaning public restrooms and areas that contain high touch point surfaces during the day.

Borrowing Questions

  • How can I renew my items online?
  • How can I return my borrowed materials if the Library is closed?
    • Beginning August 2nd, the west side book drop will remain open at all times for item return. Please do not return technology loans via book drop. Technology returns should be coordinated with Doug Erikson (eriksend@seattleu.edu). For questions regarding all other items, please contact Aaron Morgan in Access Services (morgana@seattleu.edu).

  • How can I return my Summit/ILL items if the Library is closed?
  • I placed an item on hold/requested a physical item from Summit/ILL.  Can I pick these items up?  Can they be sent to me off-campus?  Will they be sent back?
    • The items will be held and not sent back. When we reopen the Library, we will be touching base with patrons that have items on hold to let them know how long we will be holding them.  We will not be sending things through campus mail or off campus.
       
  • Can I still request new Interlibrary Loan/Summit items?
    • Effective 3/19/20, the library is suspending Summit and physical interlibrary loan requests. In these challenging circumstances, Summit and physical interlibrary loan lending is just not feasible.  We will share updates on the status of these services when we know more. 

      Users may still request electronic articles through ILLiad and we will attempt to fulfill these requests.   All the Libraries’ electronic collections continue to be available.

  • Will I still accrue fines on local or Summit items if I cannot return them on time?
    • We will be updating our information on Fines here. 
    • Summit Items:  If you are away from campus and unable to return your SUMMIT items, please do not worry.  We will waive any accrued fines once the items are returned.
    • Interlibrary Loan Items: If you are away from campus and unable to return your Interlibrary Loan please go to your ILLiad account (LINK) and request a renewal. If the renewal is approved, ILL staff will update your record with no fines.  If the renewal request is denied, please return the items and staff will waive any fines for overdue items. 
    • Lemieux Library items:  Please try to renew items online.  If you are unable to do so or have no renewals left, please email  circulation@seattleu.edu to request a renewal for your items.
    • For any additional questions, please contact Lemieux Library Circulation at 206-296-6233, libcirc@seattleu.edu or Law Library Circulation at 206-398-4221 or submit a question: https://bit.ly/2ndtG1c.
  • What if I need to pay a Fine, Fee or Replacement charge?

    • ​If you need to pay an accrued fine, replacement charge or other fee, the Lemieux Library now offers remote credit card payments through the Converge Payment System. Unlike a traditional online payment system this process is done via booking and over the phone. Here are the steps you will need to follow to use this system:
      1.  Using your Seattle University Outlook account make an appointment with Patron Accounts Technician Megan Haygood using the Outlook Booking feature. You will need to enter your name, email, and phone number. Once a timeslot is selected, a calendar event will be created for both you and the Patron Accounts Technician.
      2. The Patron Accounts Technician will call you during your selected appointment time to process your payment. While this service accepts most credit and debit cards we unfortunately cannot accept payments from American Express at this time. 
      3. Once payment is processed you will receive an email receipt from the Converge Payment System and the Circulation desk.
    • If you have any questions or problems accessing this service please email Megan Haygood (mhaygood@seattleu.edu). Please allow up to 1-2 business days for a reply.
    • Unfortunately, we cannot make international calls. Patrons calling from international numbers must call Patron Accounts Technician (206-398-4449) during their appointment time.

FAQ - Research Questions

  • Can I still get help with my research during the day?
    • Absolutely!  Check out our Research Services page for more details!  Seattle University Librarians will be staffing our 24/7 chat service from 10am - 4pm Monday through Thursday, and from 10am - 2pm on Friday through September 4th.  We will be revising those hours once the Fall Quarter starts - so keep an eye on the Library website and this page for more information.   
  • Can I schedule virtual Research Consultations?
    • Yes!  You can Book a Consultation online, and one of our Research Services Librarians will respond within 2 business days.  We are using Zoom to conduct online consultations, and will be available to meet with you from anywhere in the world.

FAQ - Faculty Questions

  • I will be teaching remotely, will it still be possible to have a Librarian do a session with my students?  
    • Yes. Library faculty will continue to provide information literacy instruction and support for research assignments. Depending on course needs, resources may include live presentations in Zoom, digital learning objects to share in Canvas, research guides, and individual or group research consultations. 
    • We are also available to collaborate on research assignment design, and to connect students and faculty to the items in our digital collections that will most benefit their research needs. 
    • Library Instruction support may be requested through Liaison Librarians or the library instruction request form. To ensure adequate preparation and effective alignment of library instruction with the learning needs of the class, we ask that faculty share relevant class assignments in advance.  
  • I have previously placed materials on Course Reserves in print for my class.  What options do I have for getting these materials to my students?  
    • For items that are normally placed on print reserve, the library will work with you to identify an electronically available version of the item. This includes purchasing an electronic version of the item if possible. If there is no electronic version of the item you need, your Liaison Librarian will be able to work with you to identify alternative materials you can use. Please contact Aaron Morgan (morgana@seattleu.edu) for questions for items that are already on reserve.

  • Can I add new eBook Course Reserve materials for my class?

    • If you would like to request new materials, please contact your Liaison Librarian. Liaison librarians will be able to check to see if the materials you need are available in electronic format and will assist you in finding alternatives if they are not.

  • Who can I talk to if I have questions about Fair Use, or copyright?

    • If you have general questions about copyright – contact Rochelle Lundy, our Scholarly Communication Officer (lundyrochelle@seattleu.edu) and she can help walk you through some of the Fair Use issues that can be difficult to navigate.

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206-296-6230